Inspire Communication, LLC d.b.a. Signera (“Signera” or the “Company”) is committed to protecting the privacy of your information. Signera reserves the right to modify its terms and conditions privacy and security policies in its reasonable discretion from time to time.
This Privacy Statement describes Signera’s information practices.
Web Sites Covered
This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement: http://www.Signera.net; https://www.Signera.net; (collectively referred to as “Signera’s Web sites” or “the Company’s Web sites”). No personal information collected is ever downloaded to the media players through the service.
Signera’s Web sites may contain links to other Web sites. Signera is not responsible for the information practices or the content of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
Personal Information Collected
Signera offers a variety of services that are collectively referred to as the “Service.” Signera collects information from individuals who visit the Company’s Web sites (“Visitors”) and individuals who register to use the Service (“Customers”).
When expressing an interest in obtaining additional information about the Service or registering to use the Service, Signera requires you to provide the Company with contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Service, Signera requires you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Service (“Billing Information”). Signera may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data about Signera Customers.”
As you navigate the Company’s Web sites, Signera may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked).
Use of Information Collected
The Company uses Data about Signera Customers to perform the services requested. For example, if you fill out a “Request Info” Web form, the Company will use the information provided to contact you about your interest in the Service.
The Company may also use Data about Signera Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in Signera, the Service, and to send you information regarding the Company and its partners, such as information about promotions or events.
Signera uses credit card information solely to check the financial qualifications of prospective Customers and to collect payment for the Service.
Signera uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information in combination with Data about Signera Customers to provide personalized information about the Company.
Web Site Navigational Information
Signera uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”) . This section describes the types of Web Site Navigational Information the Company may collect and how the Company may use this information.
There are two types of cookies: session-based and persistent- based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.
If you have chosen to identify yourself to Signera, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Service, a session cookie containing an encrypted, unique identifier that is tied to your account is placed your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Service and to process your online transactions and requests. Session cookies are required to use the Service.
Signera uses persistent cookies that only the Company can read and use to identify browsers that have previously visited
the Company’s Web sites. When you purchase the Service or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Service.
Signera may use information from session and persistent cookies in combination with Data about Signera Customers to provide you with information about the Company and the Service.
Signera uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, Signera may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites. Signera uses Web beacons to operate and improve the Company’s Web sites and email communications. Signera may use information from Web beacons in combination with Data about Signera Customers to provide you with information about the Company and the Service.
When you visit Signera’s Web sites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personally identifiable information. For example, Signera uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites.
Signera also collects IP addresses from Customers whey they log into the Service as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.
Third Party Cookies
From time-to-time, Signera engages third parties to track and analyze non-personally identifiable usage and volume statistical information from individuals who visit the Company’s Web sites. Signera may also use other third-party cookies to track the performance of Company advertisements. The information provided to third parties does not include personal information, but this information may be re- associated with personal information after the Company receives it. This Privacy Statement does not cover the use of third party cookies.
Public Forums, Refer a Friend, and Customer Testimonials
Signera may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personally identifiable information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Signera is not responsible for the personally identifiable information you choose to submit in these forums.
Customers and Visitors may elect to use the Company’s referral service to inform friends about the Company’s Web sites. When using the referral service, the Company requests the friend’s name and email address. Signera will automatically send the friend a one-time email inviting him or her to visit the Company’s Web sites. Signera does not store this information.
Signera may post a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. Signera obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
Sharing of Information Collected
Signera may use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.
Signera reserves the right to disclose personally identifiable information of the Company’s Customers or Visitors if required by law or if the Company reasonably believes that disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
Signera offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to [email protected] Customers cannot opt out of receiving transactional emails related to their account with Signera or the Service.
Correcting and Updating Your Information
Customers may update or change their registration information by editing their user or organization record. To update a user profile, please login to http://www.Signera.net with your Signera username and password and click “Setup.” To update an organization’s information, please login to http://www.Signera.net with your Signera username and password and select “Organization Setup.” To update Billing Information, please email [email protected] or call (301) 714-0110. To discontinue your account and to have information you maintained in the Service returned to you, please email [email protected] or call (301) 714-0110.
Signera Customers use the Service to host data and information (“Customer Data”). Signera will not review, share, distribute, or reference any such Customer Data except as provided in the Signera Subscription Agreement, or as may be required by law. Individual records of Customer Data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of the Signera Subscription Agreement, or as may be required by law. Customers are responsible for maintaining the security and confidentiality of their Signera usernames and passwords.
Removing Customer Data
All collected personal data will be removed to the extent required by law and regulations and all other applicable terms and policies upon request. You can contact Signera support(301-714-0110 | [email protected]) and once we have verified your are an authorized party, we will delete the data in question. All personal data collected will be deleted upon deletion of account or termination of Signera services.
Signera uses robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. When the Service is accessed using Internet Explorer version 6.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer (“SSL”) technology protects Customer Data using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. Signera also implements an advanced security method based on dynamic data and encoded session identifications, and the Company hosts its Web sites in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. Signera also offers enhanced security features within the Service that permit Customers to configure security settings to the level they deem necessary.
Because the Company uses the Service to maintain Data about Signera Customers, this information is secured in the same manner as described above for Customer Data.
Instagram Data Collected
Signera Customers may choose to link their accounts to Instagram via the Signera Connect application. When a customer chooses to link their Signera account to Instagram, Signera may collect the following data and information (“Customer Data”).
a.) Useraccount and access token
When you authorize the Signera Connect application, Signera will store Customer Data to our database for use with Instagram Graph API. Signera does not store your Instagram password.
Signera collects data about the media posted to your Instagram account including
b.) Captions, number of post, media urls, permalink, and timestamps
Signera stores this data to our servers in order to retrieve and process your media. Signera will store a copy of the media from your specified post to your assigned folder on our customer data servers or locally in your Media Player’s cache so it may be available when the Media Player is offline.
Use of Instagram Data Collected
Signera uses Instagram user data, such as access tokens, with Instagram’s API to allow Signera to automatically request Instagram media data on your behalf. Signera will use this data to present your Instagram images and videos on your Signera Media Player and inside our customer portal so you may preview and organize the media online.
Signera may analyze trends in Instagram data in order to improve the “Your Instagram” widget and customize the user web portal. Analysis of Instagram data is restricted to Signera employees and data will never be shared with outside parties unless required by law.
Removing Instagram Data
Instagram media data is deleted once you delete the associated Adaptive Module slide. You can remove the associated Adaptive Module slide via the “X” icon in the Delete column. For further explanation of removing a slide please see “Managing existing content” under the Guide pop-out section while on the Adaptive Module page, our knowledgebase article on managing content (https://manage.signera.net/users/tickets/kb/faq.php?id=95) or contact support(301-714-0110 | [email protected]) and request that your Instagram media data to be deleted. All collected Instagram Data, including media data, account data, and personal data will be removed to the extent required by law and regulations, Meta Terms, and all other applicable terms and policies upon request. You can contact Signera support(301-714-0110 | [email protected]) and once we have verified your identity we will delete the data in question. All personal Instagram data collected will be deleted upon deletion of account or termination of Signera services.
Changes to this Privacy Statement
Signera reserves the right to change this Privacy Statement. Signera will provide notification of the change through the Company’s Web sites at least thirty (30) business days prior to the change taking effect.
Questions regarding this Privacy Statement or the information practices of the Company’s Web sites should be directed to Signera Privacy by mailing Signera Privacy, 20140 Scholar Drive, Suite 314, Hagerstown MD 21742.